Frequently Asked Questions

Here are some of the questions that our support team are regularly asked.

If you cannot find the answer you are looking for here please contact the Labtrac Support Team using;

support@labtrac.com

or

+44 3333 449 970

Remember

support@labtrac.com is the fastest way to get a response from our team as you will be added to our support queue instantly.

How do I change the quantity on a Product or Material in a job?

To change the quantity on either a Product or Material within a job simply select the Product/Material line and type the quantity that you require.

Remember

Products can only have whole numbers as quantities whereas Materials can have a decimal place.

How do i add a Discount?

There are 3 types of Discount you use in Labtrac.

Volume Discount

Discount on a job

Settlement Discount

How can i automatically print of a Job Ticket?

To print a job ticket with every entered job follow these steps:

  • Go to System Settings

  • Then System Options

  • Untick Disable Work Ticket Prompt

Now when you launch a job you will have the option to print the ticket.

Go to System Settings for further details.

How do i change an invoice once a job is complete?

To change an Invoice you need to uncomplete the original job to do this follow these steps:

  • Go to the Job you wish to change

  • Select Reverse Invoice

  • Make the changes you need to make and re-complete job

This will then have deleted the old inovice and re-produced a new one.

Remember

A job/invoice that is over 3 months old, been exported, or had a payment allocated against it will not be able to be reversed. If this is the case you will need to produce a Credit Note.

How do i delete a Job?

You can delete any job from the Live Jobs screen. Select the job you wish to delete and click Delete at the top of your screen.

Remember

The deleted job will always remain in your Order History with the status of Deleted

How do i delete a Dentist?

You can delete a dentist from the Dentist list. Select the dentist you wish to delete and click Delete at the top of your screen.

Remember

A dentist can only be delete if they have paid of their entire account balance.

How do i re-print a document?

To re-print any document go to the relevant list (Invoice, Deliveries or Patient Statements) and open the document you wish to print. You can then either print the document by selecting the printer icon or export the document as a PDF by clicking the export icon.

How do i add footnotes to a document?

To add footnotes to any of your documents:

  • Go to System Settings

  • Then Footnotes

  • Anything added in here will appear at the bottom of the relevant document.

Remember

CTRL and Enter will give you a new line when adding footnotes.

What do i do if Data Integrity Check shows jobs?

I the Data Integrity Check is showing jobs while running your End of Month then please call Labtrac Support who will help you with this.

How do i export Invoices?

To Export invoices please follow the steps Here.

How do i add a Payment or Credit Note?

To add a Payment or Credit Notes please follow the steps here Payment Entry.

What do i do if i have Unallocated Money?

How do i Reverse a Payment or Credit Note?

To reverse a Payment or Credit Note please follow the steps here Reverse a Payment.

How do i make my data Sync to Labtrac Online?

How do i add a new Labtrac user?

To add a new user log in for Labtrac please follow the steps here User Manager

How do i add a new Labtrac Online user?

To add a new user log in for Labtrac Online please follow the steps here Labtrac Online

Error Message: Cannot Find DB (MS JET OLE)?

This error message could indicate an issue within your database. Please contact Labtrac Support who will help you with this issue.