This document provides a guide to Labtrac, covering everything from the initial set up to day to day running of the system. We will also try to answer the questions we are asked regularly in Frequently Asked Questions.
Some contact numbers that you may find useful:
Labtrac Support/Sales - +44 3333 449 970
Labtrac support is availible 9:00 to 5:30 Monday to Thursday and 9:00 to 5:00 on Fridays, excluding bank holidays.
You can also use;
support@labtrac.com
Tip
Using support@labtrac.com is often the quickest way of getting any issue resolved as it will put you straight into our work queue. Please explain the issue you are having and any details that you can and one of the support team will get back to you as soon as possible.
When we need to Install Labtrac, carry out any training or resolve any issues we use TeamViewer. TeamViewer is a piece of software that allows us to access your system remotely, with your permission.
To install TeamViewer please follow these steps.
Go to labtrac.com
Click support in the upper right corner.
Under support click Labtrac Remote Support Client. This will start a download of the software.
Open the Teamviewer installer.
Follow the instructions and go through the installer.
When the installer asks for a PC name please enter your lab name to allow us to find you in our list of PC’s.
Enter a password. Please don’t make this a personal password as you will need to tell the members of the Labtrac Support team.
This Process will take 4 or 5 minutes for each PC.
Once TeamViewer is installed. The support team can then access your PC and set you up with Labtrac and any additional modules that you require.